pokerwize

My Account

  • I've lost my password

    When you first try to login, click on the "Forgotten password? Click here" link and you will be taken to the password recovery form.

  • I can only bring some of my chips to the table?

    Some games have limits on how many chips you can bring to the table. When you first load the table you will only be allowed to bring the maximum amount of chips with you permitted at the table.

Sitting at a table

  • I can't play a hand when it's my turn

    If you have just sat down at a table you will need to wait until the dealer button passes your position or play a 'post' bet which you will be asked to do at the start of a new hand. Until either of these events has taken place you are not permitted to play.

  • I had to wait a number of hands before I could play, why?

    If you have just sat down at a table you will need to wait until the dealer button passes your position or play a 'post' bet which you will be asked to do at the start of a new hand. Until either of these events has taken place you are not permitted to play.

  • I lost when I think I should have won, what can I do?

    If you have any questions about the outcome of a hand, contact customer service. Please have your alias and poker hand number available before you call.

    If you have any questions about the outcome of a hand, contact customer service. Please have your alias and poker hand number available before you call.

  • The game crashed while I was sat at a table

    It is important to understand how the software deals with crashes and disconnects in the middle of a hand that you are involved in. Your hand is protected as per an "All In" situation unless you do something to fold your hand. In that case, you will be treated as having gone 'all in' at the point of the disconnect or crash and will be eligible to win the pot in the same way as a player who had gone in at that point.

    Please note that to prevent this feature from being abused, there is a limit of "All Ins" over a 24 hour period and is set by the administrators. The "All In" counter is reset each day at 12:00am EST.

    Folding of a hand will occur as a result of one of the following:

    1. You leave the card room in the middle of a hand.
    2. You exit the game using the close box (i.e. clicking the X in top right hand corner of the screen).
    3. You click the fold button, accidentally OR intentionally.
    4. You are disconnected from the game and re-enter the table before that hand has completed.
    5. You fail to act on your hand within 20 seconds, e.g. you "Time Out".
  • I lost connection while sat at a table

    It is important to understand how the software deals with crashes and disconnects in the middle of a hand that you are involved in. Your hand is protected as per an "All In" situation unless you do something to fold your hand. In that case, you will be treated as having gone 'all in' at the point of the disconnect or crash and will be eligible to win the pot in the same way as a player who had gone in at that point.

    Please note that to prevent this feature from being abused, there is a limit of "All Ins" over a 24 hour period and is set by the administrators. The "All In" counter is reset each day at 12:00am EST.

    Folding of a hand will occur as a result of one of the following:

    1. You leave the card room in the middle of a hand.
    2. You exit the game using the close box (i.e. clicking the X in top right hand corner of the screen).
    3. You click the fold button, accidentally OR intentionally.
    4. You are disconnected from the game and re-enter the table before that hand has completed.
    5. You fail to act on your hand within the time limit, e.g. you "Time Out".

Within a tournament

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